Shipping & Returns
SHIPPING ORDERED GOODS
Products ordered through the nadu.store online store will be dispatched within 2-10 business days.
Free purchases within Poland apply for purchases over PLN 500.
Shipments are sent via: courier company DPD Polska - delivery by courier or delivery to the Parcel Shop.
In the absence of an e-mail with the order confirmation or shipping confirmation, please check your spam box.
You can return the products ordered on the nadu.sstore website within 14 days of receiving the parcel, without giving any reason. In order for the return to be processed, the customer is obliged to provide a return receipt - a fiscal receipt. The right of returns does not apply to institutional customers - purchase made on a VAT invoice.
The right of return does not apply to products made for ordered personalized products.
A declaration of withdrawal from the contract should be sent to the following e-mail address: and to the address of Wiktoria Borucka ul. Sendlerowa 6/7, Gorzów Wielkopolski 66-400, Poland, with the returned goods. The parcel with the returned goods should be sent immediately after reporting the return, not exceeding the period of 14 days.
Returned goods must have all labels and can not bear signs of use. Returned items should be sent in the original packaging. Packaging is an integral part of the order.
The refund may take up to 5 business days from the day of delivery to the above address. However, we make every effort to ensure that funds are returned as soon as possible.
* Returns of damaged or soiled products will not be processed. *